Shipping and Returns
Shipping Fees and Timing
Breathe deeply - here are the answers to your most urgent shipping questions.In the post-pandemic world, circumstances can still cause some deliveries to take longer than usual. The estimated delivery time for standard shipping now takes 2 - 6 weeks. However, delays of up to 8 weeks are expected to happen worldwide depending on local couriers and the availability of international flights to specific countries.
What is the estimated shipping cost?
Standard shipping is available worldwide to most countries and will be delivered to you by your country’s local delivery service (e.g., EMS, Singpost, USPS, etc.).Base standard shipping rates are flat fees that depend on the destination as follows:
Zone | Rate in USD | Region |
1 | 30 | East Asia, Southeast Asia |
2 | 40 | South Asia, North America (including Canada and Mexico) |
3 | 60 | Europe, North Asia, Central Asia, and Western Asia |
4 | 70 | The Pacific, Australia, New Zealand |
5 | 80 | Middle East, Central America, South America, Caribbean, and Africa |
Note: The table above represents the base shipping price. Actual shipping costs may vary based on the package weight and the warehouse location. Final shipping costs will be calculated during checkout.
Please be aware that standard shipping of PRO/SPORT fins, buoys, rope, lanyards, blade protection, apparel, and swimwear is not available to Australia, Denmark, Finland, New Zealand, Norway, Poland and Sweden. If you are ordering any of the above items to ship to any of the above countries, express shipping is the only option available.
Shipping cost for express deliveries will be calculated at the checkout after you fill in the shipping address. The rate depends on the location and weight of the package. If an order contains products that are located in different warehouses, you will have two separate shipping charges.
What is the estimated delivery time?
Standard shipping: 2 - 6 weeks from dispatchExpress shipping: 5 - 14 business days from dispatch
The estimated delivery times for the shipping options above vary depending on shipping location, local holiday, and customs. The longest delivery times are expected to remote countries.
When will my order ship?
Shipping times begin when your item(s) have left one of our distribution centers. For items that are ready for you at our distribution center (e.g., lanyard, noseclip, buoy, fin bags, standard size fins), please allow 2 - 5 days business days for processing before your order is shipped.For our custom-made items, production times are as follows:
Bifins¹: 5 - 6 weeks
Monofins2: 4 - 6 weeks
Wetsuits: 3 - 4 weeks
¹ The usual production time of custom-made and standard-size bifins is 4 - 6 weeks, however, due to a recent high volume of orders, production times have been temporarily increased to 10 - 12 weeks. We are currently working to increase our production capacity and appreciate your understanding.
2The usual production time of PRO Monofin 4 is 5-6 weeks, however, due to a recent high volume of orders, production time of PRO Monofin 4 Carbon have been temporarily increased to 10-12 weeks. We are currently working to increase our production capacity and appreciate your understanding.
If you want to order a custom item but need it urgently, you can ask for a priority production free of charge (depending on availability), which takes 10-14 days. Please contact us by e-mail at info@molchanovs.com to see if priority shipping is currently available for your selected time frame.
Do I have to pax taxes for my purchase?
Prices on the website do not include taxes, and it is a legal requirement that we declare the full transaction value of the contents of all packages. Therefore, if your country charges import duties and taxes, you will be charged separately and must pay for those charges locally before or as you receive the package. Molchanovs is not liable for any local import duties or taxes.More questions?
If you have any more questions, feel free to contact us at info@molchanovs.com and you will receive a reply within 1-2 business days. If you have not heard back from us after 2 days, please check your spam folder.Return Policy
Can I return my item(s)?
Not quite right? No problem! We have a 30-day return policy. If you are not 100% satisfied with your item(s), return it within 30 days of receiving your order in salable condition for a refund or exchange. Please return your item(s) in the original packaging.If your item is outside of the 30-day return window, refer to our Warranty Policy for more information.
Note on swimwear: Due to swimwear being an intimate item, some pieces contain a protective sticker to keep the fabric from coming into direct contact with the skin in order to preserve hygiene. Please try on the swimsuit with the hygiene sticker still attached; if you are not 100% satisfied with the fit, you can return it within 30 days of receiving your order. We will not accept returns with the hygiene sticker removed.