Your order is usually processed within 3 business days. An email will be sent to you once your order is processed. Please check your tracking number regularly.
COVID-19 Situation: Please note that due to COVID-19, postal services have been affected, and courier prices has increased. To serve you better, we have sourced the lowest cost shipping possible during these times. However circumstances means that sometimes deliveries take longer than usual. You can see the affected countries and updates on how this affects our shipping times here: https://molchanovs.com/blogs/news/molchanovs-freediving-covid-19-statement
We have a 30 days return policy for all items. If you are not 100% satisfied with your item(s), return it within 30 days of receiving your order in salable condition for a refund or exchange. Please return your item(s) in the original packaging.
Gift cards, sale items and custom-made wetsuits are non-refundable. Custom-made fins (monofin and bifins) are partially refundable depending on the degree of customization. Please ensure our items are in original condition before you request for a refund. Damaged items, items with missing parts and items returned after 30 days from delivery are non/partially refundable. Shipping cost is non-refundable.
Once your refund is approved, it takes up to 5 business days for the refund to be processed and credited into your bank account. Please contact your bank if you haven’t receive your refund within 5 business days.
You can check our full FAQ list for more information.
If you have any more questions, feel free to contact us at firstname.lastname@example.org and you will receive a reply within 1-2 days. If you have not heard back from us after 2 days, please check your spam folder.