Delivery usually takes about 7-14 days. An email will be sent to you once your order is processed. Please check your tracking number regularly.
We have a 30 days return policy for all items. If you are not 100% satisfied with your item(s), return it within 30 days of receiving your order in salable condition for a refund or exchange. Please return your item(s) in the original packaging.
Gift cards, sale items and custom-made wetsuits are non-refundable. Custom-made fins (monofin and bifins) are partially refundable depending on the degree of customization. Please ensure our items are in original condition before you request for a refund. Damaged items, items with missing parts and items returned after 30 days from delivery are non/partially refundable. Shipping cost is non-refundable.
Once your refund is approved, it takes up to 5 business days for the refund to be processed and credited into your bank account. Please contact your bank if you haven’t receive your refund within 5 business days.
You can check our full FAQ list for more information.
If you have any more questions, feel free to contact us at firstname.lastname@example.org and you will receive a reply within 1-2 days. If you have not heard back from us after 2 days, please check your spam folder.