Terms and conditions

Welcome to Molchanovs.com, the online store for freediving equipment.

 

LEGAL INFORMATION

Molchanovs
Ulica Lobachevskogo 82-9
119454 Moscow
Russian Federation
 
Phone:+386 40 852 049

 

 

INTRODUCTION

Under these Terms and Conditions 'we', 'us' or 'our', is referred to Molchanovs. Where we refer to 'you', 'your' or 'the customer', we mean you, the person using the Services.

These Terms and Conditions are applicable to your use of molchanovs.com. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check them before ordering.

By using our website, you accept these Terms and Conditions in full. If you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not use our website. 

 

PLACING AN ORDER

To place an order, you must be at least 18 years old. If you are a minor, ask your parents or legal representatives to place the order in your name.

Many of our products offer various options. Please check them all to order what you really want and add the product to your cart. You can check the content of your cart at any time by choosing Cart in the upper right corner. You can add or remove products before submitting the order.
Once you checkout, we will ask you to fill out the form with the necessary personal data that are requested and confirm the purchase. We will keep your information according to our privacy policy. When you have confirmed your order, we will send you an email with the details of your order. 
The products' availability may change. Only when the payment process has been completed, the product is effectively reserved for you. If it takes longer time for your order to be shipped, we will contact you by email and you have every right to change a part or cancel the complete order.

In such case, we will refund the overpaid amount. 
 

PRODUCTS ' PRESENTATION

The catalog items are presented in the text and graphic as precise as possible. We suggest that you read the description of each product in order to know the specific details and properties. The choice and purchase of a product is the sole responsibility of the customer. However, should an error or omission occur within the information, Molchanovs. cannot be held responsible. All customers are invited to inform Molchanovs of any error that can be found in a product description.

 

PRICES AND SHIPPING FEES

All prices are clearly shown on our websites and show all costs paid to Molchanovs, except for the shipment. Prices can be changed. The valid prices for each order are based on the moment the order has been placed. 
However, your parcels may be subject to the customs fees and import duties of the country to which your order is shipped to. So the courier will charge you any taxes or customs directly. Since taxes and customs may also depend on product category as well as the declared amount, we are not able to provide you with any further details. We would recommend you to consult your local Customs office for further information. 
Our shipping fees are calculated by weight, so the respective shipping fee is shown once all items have been added to the basket. We usually use EMS and/or post service. You can leave us a note if you wish other shipping service or have any other questions or requests.

 

PAYMENT

Molchanovs offers various payment methods. Our main payment methods are PayPal, Transferwise, credit cards and bank transfer. Please keep in mind that offered payment methods may vary by the country of destination. Once all items have been added to the basket, all available payment methods will be shown. 
For online payments made by credit card, the 'Secure Socket Layer' (SSL) security system is used, which allows encrypting your banking information when on the network.

 

DELIVERY

Molchanovs will ship your order to the address you provided when placing your order (it can differ from billing address). To ensure the safe delivery of your parcel, the shipping company needs a signature to confirm successful delivery. If there is nobody to receive the parcel, the delivery person will attempt a new delivery, deposit your parcel at a neighbor or take your parcel to be securely held at the local Post Office or Depot. In case your parcel could not be delivered due to any reason, such as incorrect address, wrong delivery details, refuse of the parcel, etc., it will normally be returned directly to us. If you still wish to receive the parcel, we'll charge you additional shipping costs and ask for the correct shipping address.

Please keep in mind we can only refund your paid product price, once the parcel has arrived back at our warehouse and we check the content. You will receive the refund of the paid product price by the same payment method you used when placing the order. Any paid shipping fees cannot be refunded.

 

WARRANTY

Molchanovs products are carefully manufactured and assembled, however, some problems may occur. Most of the products have particular limited liability warranty declared in their description.

Please contact our office with some photos and description of the problem, whether it's the equipment or service. Sometimes we find a solution without receiving the item. If we confirm a fabrication defect, all the generated shipment costs, both for the return shipment and for the shipment of the replaced or repaired item, are at our expense. We reserve the right to refuse the exchange of an item in case the returned item doesn´t arrive in perfect condition.

 

RETURNS AND RIGHT OF WITHDRAWAL

Molchanovs. gives you the right to return your purchased item/s without providing a reason, at any time within 14 days beginning on the day after you received the goods. You can return any item within 14 days, as long as the item/s is/are in perfect conditions (unused, with labels, in original packaging). Please keep in mind, that any customized items, such as monofins, customized bi-fins, etc., cannot be returned or exchanged. 
Please, make sure that you pack returned items well enough so they are not damaged on the way back. We advise you contact us at info@molchanovs.com for further information. To process your return faster, please add a note with the name and address, as on the order and order number. The customer covers the shipping costs of returned item/s.

 

INTELLECTUAL PROPERTY AND COPYRIGHT

All contents of Molchanovs online shop are the property of Molchanovs. You may download portions of our site solely for your own non-commercial use, or to place your order. Any other partial or total reproduction of the content of our site is prohibited unless authorized by Molchanovs.

Molchanovs is not responsible for the misuse of our websites' contents, the responsibility is exclusively for the user who accesses them or uses them. 
 

GOVERNED LAW

These Terms and Conditions and your use of the websites shall be governed by the laws of Russian Federation.